Accounts Manager

Full–time Position

About Us:

Blackbox is a nascent shipping company. Our mission is to help people sell and ship stuff directly to their fans for a fraction of the cost and effort of doing it themselves.

We're looking for someone to manage our client accounts—“clients” are the people who are making/selling/Kickstartering the stuff that we will ship. This gig is about being the point person for those clients, finding them, deciding who will be an appropriate client, communicating clearly, and applying creative problem-solving.


Philosophy

The guiding philosophy of our team is this: Be nice, and try hard.

What does that mean? “Be nice” means everyone is expected to be compassionate, supportive, respectful, and collaborative; that pertains to the way we interact with our colleagues, vendors, customers, food servers, mail carriers—everyone. You should always be on good behavior; frustrations are part of any life and any job, but we should all approach the situations with a sense of humor and humanity. “Try hard” means putting your best effort into the work, upholding your responsibilities, helping your colleagues, and carrying your weight. Do what you would hope someone working for/with you would do. Make your work and your approach something that you (or anyone) can be proud of.

The role and the team require a positive, “can-do” attitude and approach. You'll need to get into the details, solve problems, and make things happen—the buck stops with you. Nobody on the team is above any task—we all pitch in to get things done, we collaborate, we communicate, and we help each other.


Type of Work

What will you really be doing in this job? You'll be the point person for finding, “selling” to, and communicating with Clients. You'll formulate a strategy for finding good Clients, you'll bring them onboard, and you'll communicate with them to ensure the success of their projects and the relationship.

Here are some details about your responsibilities:

Communicating with Clients
  • Explain Blackbox's services to potential clients.
  • Evaluate potential clients to determine if Blackbox is right for them, and vice-versa.
  • Understand client needs, and how those fit with Blackbox capabilities.
  • Understand our competition, and make improvements to make our service better.
  • Develop price quotes for clients.
Collaborating with the Team

You'll work closely with the other members of the Accounts team, as well as the Logistics team (to get projects out the door), the Product Team (to improve our software, reporting, etc.), Marketing team, and Customer Service team.

Influencing the Direction of the Business

Understand our Clients' needs/wants, and competition, and recommend/make improvements to make our service better.

Problem-Solving
  • We'll have sizable product launches and other big projects. You'll know all the details and be knee-deep in the hoopla.
  • Answer questions, help fix problems, communicate updates.
Process Documentation and Improvement

Understand and document the processes for every facet of our sales, client-onboarding, and account-management processes.


Qualities You Should Have

For this role, it is essential to have experience and expertise in these things:

Sales/Account Management

You've formulated a plan for a customer/client portfolio, and you've succeeded in meeting that plan by finding and bringing on the appropriate target customers/client.

Customer/Client Service

You've worked directly with clients/customers—explaining services, understanding needs, creating quotes, communicating throughout the process. You also understand how to field complaints and suggestions in a way that is constructive and defuses tensions.

Additionally, what is crucial is the kind of approach and general work/communication skills you're able to apply.

Here are some of the important qualities we're looking for:

  • Empathy and Compassion: The value of these things should never be underestimated. A lot of your job will be problem-solving, and dealing with potentially annoying and stressful situations. The ability to put yourself in someone else's shoes, and to foster understanding and cooperation, will be invaluable and will make life better for everyone. Really.
  • Writing: You need to be able to write coherently and convey the appropriate tone.
  • Speaking: The ability to articulate verbally, and to listen. You should be able to make your points clearly; but just as importantly, connect with people when speaking, understand and extract their thoughts and concerns, and even help them disentangle their own thinking.
  • Logical Thinking/Problem Solving: The ability to apply reason and rational thinking to analyze situations and problems. There's a fair amount of detective work in this job, and you need to be able to think through things, analyze what's going on, and figure out what the options are. You'll also have to MacGyver some stuff.
  • Organization: You should be a person who digs organization (though you'll also need to abide some chaos without getting too anxious). You should always be on the lookout for ways to improve things, and be able/interested to document the steps in a process so that things can be repeated and improved.
  • Getting It Done: You need to be a person who can get things across the finish line. You will be encouraged to ask questions, and you will have help and support, but you need to be able to get things done on your own, to surmount obstacles, and to ask yourself the question, “What should I do next?”—and answer it for yourself.
  • Sense of Humor: This has nothing to do with writing jokes or doing stand-up comedy. Rather, it indicates the ability to maintain a sense of perspective, even when situations (and people) get aggravating—which they will. It means understanding—as my dad used to say— that “It's all part of the fun.”
  • Technical Skills: You should be handy with a computer. Experience (but not necessarily wizardry) with Excel (e.g., knowing some formulas, understanding formatting, sorting, and filtering) will be useful. You certainly don't need to be a coder, but you should know your way around a computer. Also, having a sense of spatial relations or playing a musical instrument can't hurt.

What's in it for you?

Money, health insurance, vacation time, and other benefits. You'll be part of a small company and small team, so you'll really be in the mix. There's a lot of opportunity to work autonomously, to learn, and to experience variety and challenge in your work. It's a casual, informal (but professional and hard-working) work environment, and interesting projects and people are often crossing our path. There's opportunity to work remotely part of the time, and as you establish your credibility, you'll have increased freedom to shape the job.

If this sounds appealing to you, please get in touch.


Ready to join the team?

To apply, please send the following to jobs+accounts@blackbox.cool:

  • A brief introduction to yourself.
  • Your work history.
  • One life lesson you've learned the hard way.

This is a full-time position based in Chicago, IL. You'll report to the Chief Operating Officer.

Must be legally authorized to work in the United States.

Apply for this Role