Blackbox is a nascent shipping company. Our mission is to help people sell and ship stuff directly to their fans for a fraction of the cost and effort of doing it themselves.
We're looking for someone to manage our client accounts—“clients” are the people who are making/selling/Kickstartering the stuff that we will ship. This gig is about being the point person for those clients, finding them, deciding who will be an appropriate client, communicating clearly, and applying creative problem-solving.
The guiding philosophy of our team is this: Be nice, and try hard.
What does that mean? “Be nice” means everyone is expected to be compassionate, supportive, respectful, and collaborative; that pertains to the way we interact with our colleagues, vendors, customers, food servers, mail carriers—everyone. You should always be on good behavior; frustrations are part of any life and any job, but we should all approach the situations with a sense of humor and humanity. “Try hard” means putting your best effort into the work, upholding your responsibilities, helping your colleagues, and carrying your weight. Do what you would hope someone working for/with you would do. Make your work and your approach something that you (or anyone) can be proud of.
The role and the team require a positive, “can-do” attitude and approach. You'll need to get into the details, solve problems, and make things happen—the buck stops with you. Nobody on the team is above any task—we all pitch in to get things done, we collaborate, we communicate, and we help each other.
What will you really be doing in this job? You'll be the point person for finding, “selling” to, and communicating with Clients. You'll formulate a strategy for finding good Clients, you'll bring them onboard, and you'll communicate with them to ensure the success of their projects and the relationship.
Here are some details about your responsibilities:
You'll work closely with the other members of the Accounts team, as well as the Logistics team (to get projects out the door), the Product Team (to improve our software, reporting, etc.), Marketing team, and Customer Service team.
Understand our Clients' needs/wants, and competition, and recommend/make improvements to make our service better.
Understand and document the processes for every facet of our sales, client-onboarding, and account-
For this role, it is essential to have experience and expertise in these things:
You've formulated a plan for a customer/client portfolio, and you've succeeded in meeting that plan by finding and bringing on the appropriate target customers/client.
You've worked directly with clients/customers—explaining services, understanding needs, creating quotes, communicating throughout the process. You also understand how to field complaints and suggestions in a way that is constructive and defuses tensions.
Additionally, what is crucial is the kind of approach and general work/communication skills you're able to apply.
Here are some of the important qualities we're looking for:
Money, health insurance, vacation time, and other benefits. You'll be part of a small company and small team, so you'll really be in the mix. There's a lot of opportunity to work autonomously, to learn, and to experience variety and challenge in your work. It's a casual, informal (but professional and hard-working) work environment, and interesting projects and people are often crossing our path. There's opportunity to work remotely part of the time, and as you establish your credibility, you'll have increased freedom to shape the job.
If this sounds appealing to you, please get in touch.
To apply, please send the following to firstname.lastname@example.org:
This is a full-time position based in Chicago, IL. You'll report to the Chief Operating Officer.
Must be legally authorized to work in the United States.Apply for this Role